Return of Goods, Right of Withdrawal

Our policy, which complies with the current regulations, is to grant the right to return any article purchased from Enerclic Innovatio S.L. within 15 days from its date of receipt. Any article purchased at Enerclic Innovatio S.L. returned in the original packaging, sealed and in prefect condition will be accepted without need for any further explanation. Enerclic Innovatio S.L. commits to refunding the returned articles within 15 days since their receipt. Before the article is returned, you should inform the Customer Care department. In case the product is returned because it is defective or it does not match the order Enerclic Innovatio S.L. will cover the costs of return as well as the new shipment. In case you are returning the item because it does not satisfy you, we will refund its cost but not the shipping or the return costs. For more information regarding your right of withdrawal from the purchase within the reflection period, visit Official Portal of the European Commission of Customer Rights.

You can return the goods at our physical stores or by calling us at (+34) 952 02 05 80.

If you need to contact us through the standard post service, you can do so using the following address: Enerclic Innovatio S.L. Calle Elena Soriano, PC: 29006 - Málaga, Spain

Or using email address:

Order cancellation

If the order cancellation arrives before the goods are shipped, the client will not incur any costs. In case the cancellation occurs once the goods have been shipped, the client will need to cover the shipping as well as return costs of the order.